HOURS OF OPERATION

Please be aware that this is a home based business run by a parent.  While my website is always available to you, I am not.  My works hours are from 9:00 am to 3:00pm eastern standard time.  Almost all communication that you receive from me will come during those hours.  

SHIPPING & HANDLING

The typical turnaround time for most orders is 7-10 days but an order could take up to two weeks to arrive.

Everything in my catalog is printed to order, so I carry no stock of any of my items.  They are created just for you.  

I charge for shipping based on US Potals Services most economical rates.  All orders are shipped via US Postal Service using the most economical method available. You can upgrade your shipping method to Priority Mail when checking out. 

This is a ship at your own risk shop.  I will not take any responsibility for any product damage or delays that occur while the package is in transit to you.  I have no control over what happens to my products after I leave them with the Post Office and I will not take responsibility for anything that happens in transit.  

CUSTOMER APPROVAL

Each customers wrapper order is a one of a kind design that is created exclusively for that customer and I want you to be happy with the final product.  Upon completion of the draft of a customer’s wrapper design, I will send an email proof to that customer for review/approval.  The customer at that time has 72 hours (3 days) to make changes to the wrapper design or approve the design as it is.  Please note that I will not wait for your approval to ship your order.  It will be processed prepared 3 days after sending the proof. Please make sure you check your email and your spam filters for this proof and please reply quickly if there are any changes to the personalization. 

RETURN POLICY

Due to the highly personalized nature of this product, it is considered Final Sale.  There are no returns or refunds on personalized, printed wrapper orders.  The customer will have the chance to review and make changes to the wrapper design before it goes to print. In the event that I make a mistake or ship you an inaccurate item that differs from the final proof, I will gladly reprint the order at my own expense.  I will not take responsibility for customer errors or shipping delays.