FREQUENTLY ASKED QUESTIONS

Below you will find answers to some of my most frequently asked questions. If your question is not answered below, please contact me and I  will personally answer your question(s) just as soon as possible … usually within 24 hours.

What kind of chocolate do your wrappers fit over?
Our full-size wrappers fit perfectly over a 1.55 oz Hershey’s Chocolate Bar. Please note that our wrappers fit over any candy bar of similar size, but all of my designs are based on the standard Hershey bar size.

Is the chocolate included with the wrappers?
No, you will have to supply and wrap your own candy.  My business is based in Florida and it is just too hot to safely and affordably ship chocolate.  

What methods of payment do you accept? 
Cathy Wraps accepts all major credit cards and PayPal.  

What method of shipping will be used to mail my order? 
I always use the US Postal Service.  My shipping prices are based on USPS Ground Advantage pricing and expedited shipping is based on USPS Priority mail pricing.  

What are your hours of operation?
Cathy Wraps is a home based business. While my website is available 24 hours a day, I am not. I work in my office every day from 9 am to 3pm. In most cases you will receive any communication from me within those hours.

What is your return policy?
Due to the extremely personalized nature of this product, Cathy Wraps does not offer refunds or returns. All items are considered final sale. All of my customers have the opportunity to view and approve their wrapper design before it is printed and shipped. If for some reason, I make a mistake and send you the wrong product, I will replace it at my expense.

What if my product is damaged or arrives late?
Cathy's Creations has a ship at your own risk policy. I cannot and will not take responsibility for anything that happens to your package once it leaves my hands and goes to the post office. All of my package are trackable and insured and I trust that the post office will deliver them as expected.   

Please allow adequate time to receive your items before your event to help ensure that they arrive in time.  My standard production time is 3-5 business days and then another 1-3 days for shipping. To help insure safe and timely delivery of your product, please supply me with a valid address and please be sure to reply to all of my messages.

How do I place an order?
You can order easily by selecting any of the products in the product catalog.  Just click on the link for Product in the main menu to see my full product line.  Simply select the products that you’d like to order and complete the short personalization form on the product page.  Once you place your order, please allow up to 24 hours for Cathy Wraps to provide you with a proof of your personalized order.  

How long does it take to receive my order? 
Typically your order will arrive within 7-10 days from the time I receive your order.  My busiest times of  the year are Christmas, Valentine’s Day and Easter, so please plan accordingly and allow for longer shipping times if you require delivery during these times of the year.

Is my credit card information safe?
Cathy Wraps does not collect credit card or banking information from anyone.

How do you make them look like a “classic” Hershey Bar? 
For those of you who don’t know, Hershey bars used to have a foil wrapper with the paper Hershey wrapper placed over it.  In recent years, Hershey has changed their wrapper design by eliminating the foil wrappers, resulting in a fresher product.  I have been able to maintain the look of the “Classic” Hershey bar (with the foil ends) by offering foil wraps with every order. 

I placed an order, but why haven’t received a response?
Cathy Wraps responds to all orders with an email within 24 hours or sometimes up to 48 hours after you place your order.  If you are using a spam filter, my email may not make it to your inbox.  Please check your “junk mail” folders if you are expecting a response from Cathy Wraps. Also be sure to add me to your address book so you don’t miss out on any other communications we may have for you.  If I cannot contact you by email, I will contact you by phone, so please include a valid telephone number on your order form, if you would rather be contacted by phone.

What size bottles do the water bottle labels work with?
The water bottle labels are designed to fit any bottle up to 0.5 liters.

Is it easy to apply the labels to my own water bottles?

Wrapping your water bottles is extremely easy.  The labels are peel and stick will fit perfectly on any standard size single serve water bottle.